Location: 5 Scarfe Court, Dartmouth – Dartmouth SPCA Shelter
Number of Positions: 1
Job Type: Part-Time
Compensation: Starting at $18.00/hour
Are you passionate about helping people and animals? Do you enjoy helping to make a difference in your community? If so, we want you to join our Dartmouth SPCA Shelter team as Receptionist & Office Administrator.
A Receptionist & Office Administrator is a key member of the shelter team, serving as the first point of contact for the community. This position ensures that in-person, phone, and electronic communications are handled with empathy and professionalism.
This position is essential in building positive relationships with the community. In addition, this position may also participate in the day-to-day animal care.
Responsibilities:
- Provide a wide range of administrative and clerical duties under low supervision.
- Assist members of the public in person, over the phone and via email communication.
- Maintain professional interactions with the public, staff and volunteers in a fast-paced, sometimes hectic and noisy environment while remaining calm, focused, resourceful and efficient is critical to this role.
- Ask probing questions to obtain information useful in providing support or solutions to community members.
- Educate the public on SPCA programs and services, and general animal care-related information.
- Place outbound calls, emails, and messages to confirm appointment bookings or to provide appointment instructions.
- Maintain accurate records for animal inventory, health, medications, treatments, procedures and behaviour history.
- Assures all nutritional, housing, grooming and medical needs are met on a daily basis according to approved processes.
- Responsible for maintaining a safe and sanitary facility for animals and people.
- Provides humane handling and care for all shelter animals.
- Completes other duties as assigned
Qualifications & Experience:
- A Veterinary Assistant certificate is an asset.
- Prior experience in an animal shelter or veterinary clinic setting.
- Proven customer service experience.
- Professional demeanour when navigating difficult client conversations.
- Excellent skills in building connections with the community.
- Excellent verbal and written communication skills.
- Strong time and task management skills
- Ability to work independently and as part of a team.
- Working knowledge of Microsoft Office applications and office procedures.
- Knowledge and experience working in of databases
- A driver’s license is required
Physical Requirements:
- Physical ability to walk and/or stand on your feet throughout a normal workday required.
- Physical ability to lift and carry 40 pounds regularly.
- Working conditions include working alone, working outside in varying weather conditions, frequent interruptions, and some meetings.
What We Offer:
- Employee Assistance Program
- Veterinary services discount for employee pets
- Pet supply and SPCA Thrift Store discounts
Hours of Work:
Hours of work range between 8 am and 8 pm daily. There will be a regular weekly set schedule, which will involve at least one weekend day.
How to Apply:
Nova Scotia SPCA is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability. Preference will be given to candidates who self-identify as African Nova Scotians, racially visible persons, persons with disabilities, Aboriginal persons and persons of the LGBTQ+ community. We encourage applicants to self-identify.
Interested applicants are asked to submit their resume and cover letter to resumes@spcans.ca.
Please quote “Dartmouth SPCA – Receptionist/Office Admin” in the subject heading in your email reply.
