Location: 15 Heritage Avenue Stellarton, NS
Number of Positions: 1
Job Start Date: As soon as possible
Job Competition: Closes when position is filled
Job Type: Full-time Permanent
Salary: $17-18/hr + depending on experience
The Nova Scotia SPCA is seeking a dedicated Shift Lead to join our fast-paced, social enterprise thrift store, at our North Nova SPCA Thrift Store. In addition to guiding a team and store, this individual will also be a point of contact for thrift store volunteers, donors and members of the community in respect to the Nova Scotia SPCA Thrift Stores.
Responsibilities
The successful candidate will need to meet the following qualifications:
- Oversee, facilitate and ensure the processing of donated items; manage the rotation of items and the disposal of donated items in a timely fashion.
- Ensure processes for store operations are adhered to – including opening and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers, handling and stewardship of cash and resources.
- Oversee, facilitate and ensure the recruitment and training of a thrift store volunteer base that will support the operations of the SPCA Thrift Store
- Oversee, facilitate and ensure appropriate consultation with volunteers on a regular basis, addressing concerns and sharing ideas.
- Provide timely direction and written and verbal feedback to stakeholders.
- Assist in staff & volunteer training in Society policies, processes and procedures.
- Ensure the display of merchandise inside thrift stores enhances the appearance and appeal of the store.
- Provide service to customers according to SPCA Thrift standards and ensure everyone follows those same standards.
- Promote excellence in the customer service experience for all visitors to the thrift store through staff & volunteer training.
- Use Society resources (financial and non-financial) prudently.
- Acknowledge and follow financial policies of the Society.
In addition to the duties listed above, the SPCA expects the following of each employee: adheres to policies and procedures; works in a safe manner; acts as a role model within and outside the store; performs duties as workload necessitates; maintains a positive and respectful attitude; demonstrates exceptional customer service; communicates regularly with regional manager and provincial office about issues; demonstrates efficient time management and prioritizes workload; consistently reports to work on time prepared to perform duties of the position; participates in events and on committees as needed or required; and completes other duties as assigned.
Required Skills
The following are some of the skills required for this role:
- Time Management: work with multiple staff, and volunteers of different abilities to ensure successful workflows and work processes.
- Decision-Making Skills: Whether it is dealing with staff, volunteers, donors or customers, this person will have to make statements, decisions and assessments that may impact the Society.
- Speaking and Writing: very strong written and oral communication skills are a must.
Qualifications
- Demonstrated ability to work independently and collaboratively, show initiative and creativity, exercise good judgment, and act with tact and courtesy in a team environment.
- Ability to prioritize and manage multiple projects/deadlines.
- Demonstrated ability to prepare and maintain neat and accurate records, files and documents related to the work.
- Familiarity with Microsoft Suite is an asset.
- Retail leadership experience is highly preferred.
Physical Requirements
- Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift.
- Physical ability to lift and carry 40 pounds regularly
Hours of Work
- Work responsibilities require a standard 32-40 hours per week.
- Shifts will be a mix of weekdays and weekends as required to meet the needs of the business.
Nova Scotia SPCA is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability. SPCA provides a competitive salary and a rewarding work environment. Preference will be given to candidates who self-identify as African Nova Scotians, racially visible persons, persons with disabilities, Aboriginal persons and persons of the LGBTQ+ community. We encourage applicants to self-identify.
Interested applicants are asked to submit their resume and cover letter to resumes@spcans.ca. As long as this job description remains posted it is an indication that the position has not been filled, and we are still accepting resumes.
