Cape Breton SPCA – Coordinator (Operations)

Location 401 East Broadway, Sydney
Number of Positions 1
Job Competition Closes When position is filled
Job Type Full Time
Salary $21 to $23/hr depending on experience

Job Description

The Primary duty of a Shelter Coordinator is to oversee a Shelter’s operations to achieve the desired outcomes.

Responsibilities include but are not limited to:

  • Communicate with management support team on daily challenges, ongoing operational needs and trends/challenges to identify shelters support needs.
  • Ensure positive and consistent communication between staff and management.
  • Encourage and supporting a positive team environment through addressing conflict, facilitating team meetings, building a strong team dynamic.
  • Assist with performance management procedures in coordination with the shelter liaison team
  • Support staff in developing and expanding their knowledge and skills by identifying training needs and facilitating appropriate training.
  • Support communication efforts by ensuring policy and procedure changes are communicated, clarified, and implemented.
  • Perform a variety of clerical functions to plan, organize, and accomplish department day-to-day functions and goals.
  • Assist with the employee recruitment process by identifying and interviewing candidates, performing reference checks and completing all mandatory new hire paperwork.
  • Oversee and support onboarding new employees following the existing training plans.
  • Assist development with facilitating partnerships with community groups, organizations, and other stakeholders to advance the SPCA’s mission and strategic priorities;
  • Understand the impact of financial and operational changes and demonstrate strong problem-solving skills on behalf of the animals, community, stakeholders with the Provincial Leadership Team.
  • Works directly with those responsible for maintaining the shelter volunteer and foster based programs.
  • Works directly with animal shelter liaisons, shelter veterinarians and the medical care coordinator to implement and reiterate best practices /SOPs in disease control and medication protocols.
  • In participation with animal shelter liaisons ensures that all shelter staff are properly trained in disease control cleaning protocols, proper administration of medicine and vaccines.
  • Ensure policy compliance operationally and accurate and transparent reporting of statistical animal care data.
  • Provide excellent customer service at the front end while maintaining positive interactions with the public, staff and volunteers in a fast paced, sometimes hectic and noisy environment while remaining calm, focused, resourceful and efficient.
  • Assist members of the public in person, over the phone and via email communication.
  • Plan, organize and oversee daily office operations ensuring all front desk staff adhere to Nova Scotia SPCA Processes and Policies.
  • Oversee and ensure compliance on accurate record keeping for animals, inventory, health, medications, treatments, procedures and behavior
  • This position supports provincial animal care initiatives and ensures that the shelter is collaborating and has the resources required to achieve the Society’s goals.
  • Other duties as requested.

Required Skills

In addition to having the ability to travel and a valid Driver’s license, the following are some of the skills required of a Nova Scotia SPCA Shelter Coordinator.

  • Leadership Skills: Shelter Coordinators must keep staff motivated, resolve conflicts and make hard decisions. Good leadership qualities and administrative abilities are essential.
  • Time Management: Shelter Coordinators work with multiple staff, managers and volunteers across the province, assist in crisis situations and perform reviews. Animal Care Supervisors must have the ability to create schedules, order supplies and write reports. The ability to work under tight deadlines and pressure situations is essential.
  • Math and Budgeting: Shelter Coordinators are expected to keep and maintain budgets, and make sure Shelters are staying on budget. It is essential that the Animal Care Supervisor is proficient with computers and has extensive knowledge of marketing and sales.
  • Decision-Making Skills: Whether it is dealing with staff, management, government agents, veterinarians or suppliers, the Animal Care Supervisor will have to make decisions that affect the Society. Having the ability to make hard decisions under pressure is crucial to success.
  • Speaking and Writing: Shelter Coordinators are required to have strong written and oral communication skills.


  • Management experience mandatory.
  • Business operations experience, including computer skills required.
  • Donor and volunteer relations, marketing knowledge are necessary.
  • Animal welfare knowledge an asset but not required.

 Additional Information

  • Schedule will be consistent each week although may require some flexibility. Evenings and weekends may be required.
  • Driver’s license is required

Physical Requirements

  • Physical ability to walk and/or stand on your feet throughout a normal workday required.
  • Physical ability to lift and carry 40 pounds regularly.
  • Working conditions include working alone, working outside in varying weather conditions, frequent interruptions, and some evening meetings.

Hours of Work

Work responsibilities require a standard 40 hours per week plus additional overtime as required fulfilling the duties associated with the position.

Nova Scotia SPCA is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability. SPCA provides a competitive salary and a rewarding work environment. Preference will be given to candidates who self-identify as African Nova Scotians, racially visible persons, persons with disabilities, Aboriginal persons and persons of the LGBTQ+ community. We encourage applicants to self-identify. Interested applicants are asked to submit their resume and cover letter indicating salary expectations to Elizabeth Murphy.  

Please quote “CB Operations Coordinator” in the subject heading in your email reply.

As a part of our hiring process, we require applicants to complete behavioural and cognitive assessments – please follow this link to complete:

Evidence of full vaccination for COVID-19 is required prior to an interview being scheduled.

We thank all applicants for their interest in a career at the Nova Scotia SPCA, however, only those selected for interview will be contacted.