Cape Breton SPCA Operations Manager

Location 401 East Broadway, Sydney
Number of Positions 1
Job Competition Closes When position is filled
Job Type Full Time
Salary $18 to $21/hr depending on experience

Job Description

The Primary duty of a Operations Manager is to ensure the smooth and efficient day-to-day animal care operations of a Shelter to make certain they are compliant with the Society’s animal care protocols and procedures.

Responsibilities include but are not limited to:

Animal Care Management

  • Oversee direct care staff to ensure that animals are receiving the highest standard of care in accordance with best practices in animal sheltering areas including but not limited to: adoptions, intakes, outcomes, general cleaning, general care, fostering and enrichment.
  • Support Animal Care Supervisors, Hospital Coordinators and Enforcement Supervisors to ensure concerns for sheltered animals are addressed in a timely and proactive manner
  • Ensure timely and accurate documentation of all animal information, records, recommendations etc.
  • Oversee plan to identify and navigate animals facing behavioral/medical challenges through a supported shelter journey from intake to outcome
  • Support relationships including local pet stores and rescue groups with animal coordinators and leadership team
  • Responsible for maintaining and making recommendations surrounding the Shelter’s \ policies, intake diversion/pet retention practices, and adoption programs


  • Supervise direct animal care team (8-12 people)
  • Participate in the creation of work schedule for operations staff team
  • Oversee and ensure excellent customer service functions of the front desk and related tasks
  • Maintain records of Standard Operating Procedures; Promote and follow safety guidelines and OH&S safety rules to ensure a safe environment for all
  • Participate in programs and activities as a member of the leadership team; Promote communication and cooperation between organization’s departments and integration and utilization of volunteers.
  • Occasionally represent the SPCA through interviews/outreach events as requested and directed by the Provincial Office
  • Ensure adherance to financial processes and reports in cooperation with the Regional Managers and Finance personnel.
  • Other duties as assigned by supervisor


Required Skills

In addition to having the ability to travel and a valid Driver’s license, the following are some of the skills required of a Nova Scotia SPCA Shelter Supervisor.

  • Leadership Skills: Supervisors have to keep staff motivated, resolve conflicts and make hard decisions. Good leadership qualities and administrative abilities are essential.
  • Time Management:  Supervisors work with multiple staff, managers and volunteers across the province, assist in crisis situations and perform reviews. Supervisors must to have the ability to create schedules, order supplies and write reports. Ability to work under tight deadlines and pressure situations is essential.
  • Math and Budgeting: Supervisors are expected to keep and maintain budgets, and make sure Shelters are staying on budget. It is essential that the Animal Care Supervisor is good at computers and has extensive knowledge of marketing and sales.
  • Decision-Making Skills: Whether it is dealing with staff, management, government agents, veterinarians or suppliers, a Supervisor will have to make decisions that affect the Society. Having the ability to make hard decisions under pressure is crucial to success.
  • Speaking and Writing: Supervisors are required to have strong written and oral communication skills.


Education – college degree or diploma or equivalent experience

Animal welfare knowledge, donor and volunteer relations, special event experience, marketing and computer skills are necessary.

 Additional Information

  • This position requires a flexible schedule. Evenings and weekends may be required, must be willing to work a flexible schedule.  Some travel may be occasionally required.
  • Driver’s license is required

Physical Requirements

  • Physical ability to walk and/or stand on your feet throughout a normal workday required.
  • Physical ability to lift and carry 40 pounds regularly.
  • Working conditions include working alone, working outside in varying weather conditions, frequent interruptions, and some evening meetings.

Hours of Work

Work responsibilities require a standard 40 hours per week plus additional overtime as required fulfilling the duties associated with the position.

Nova Scotia SPCA is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability. SPCA provides a competitive salary and a rewarding work environment. Interested applicants are asked to submit their resume and cover letter indicating salary expectations to Elizabeth Murphy.  

Please quote “CB Operations Manager” in the subject heading in your email reply.

As a part of our hiring process, we require applicants to complete behavioural and cognitive assessments – please follow this link to complete:


Evidence of full vaccination for COVID-19 is required prior to an interview being scheduled.

We thank all applicants for their interest in a career at the Nova Scotia SPCA, however, only those selected for interview will be contacted.