Yarmouth – Operations Manager and Receptionist

Location 298 Hardscratch Rd,  Yarmouth
Number of Positions 1
Job Competition Closes When position is filled
Job Type Full Time
Salary $17 to $19/hr depending on experience


A Nova Scotia SPCA Shelter Operations Manager is a key member of the Nova Scotia SPCA team. This individual is responsible to ensure the smooth and efficient day-to-day animal care operations of a Shelter to make certain they are compliant with the Society’s animal care protocols and procedures by participating in the day to day activities while also overseeing a team of 5-10 people.


The Primary duty of an Operations Manager is to oversee a Shelter’s animal care operations to achieve the desired animal outcomes alongside the Animal Care, Hospital, Enforcement staff and management.  The Operations Manager is responsible for overseeing direct animal care staff and day-to-day shelter functions related to animal care, intakes/outcomes, customer service and all related programming.

Assures all nutritional, housing, grooming and medical needs are met on a daily basis according to approved processes. Is responsible for maintaining a safe and sanitary facility for animals and people. Provides humane handling and care for all shelter animals and good service to the public requiring information and support as it pertains to the Nova Scotia SPCA.

Responsibilities include but are not limited to:

Animal Care Management

  • Oversee direct care staff to ensure that animals are receiving the highest standard of care in accordance with best practices in animal sheltering areas including but not limited to: adoptions, intakes, outcomes, general cleaning, general care, fostering and enrichment.
  • Support Shelter, Clinic and Enforcement staff to ensure concerns for sheltered animals are addressed in a timely and proactive manner
  • Ensure timely and accurate documentation of all animal information, records, recommendations etc.
  • Oversee plan to identify and navigate animals facing behavioral/medical challenges through a supported shelter journey from intake to outcome
  • Support relationships including local pet stores and rescue groups with animal coordinators and leadership team
  • Responsible for maintaining and making recommendations surrounding the Shelter’s policies, intake diversion/pet retention practices, and adoption programs
  • Animal Care Related Duties including front desk reception as the primary role.
  • Participate in the creation of work schedule for operations staff team
  • Oversee and ensure excellent customer service functions of the front desk and related tasks
  • Maintain records of Standard Operating Procedures; Promote and follow safety guidelines and OH&S safety rules to ensure a safe environment for all
  • Participate in programs and activities as a member of the leadership team; Promote communication and cooperation between organization’s departments and integration and utilization of volunteers.
  • Occasionally represent the SPCA through interviews/outreach events as requested and directed by the Provincial Office
  • Ensure adherence to financial processes and reports in cooperation with the Regional Managers and Finance personnel.
  • Other duties as assigned by supervisor

Animal care:

  • Responsible for all duties related to the care of animals (cleaning of the holding areas, assuring that animals receive food and water, bathing and basic grooming). Provides humane handling and restraining techniques.
  • Observes animals for signs of illnesses or injuries and reports symptoms to the appropriate personnel. Administers medications and assists Animal Care Technicians as required by restraining animals, grooming, health checks, flea treatments and administering parasite control.
  • Performs continual maintenance duties that include repairs and upkeep. Cleans all equipment and work areas to maintain the highest standard of cleanliness and sanitation. Follows health and safety regulations and protocols.
  • Maintain accurate records for animal inventory, health, medications, treatments, procedures and behaviour history.
  • Provide excellent customer service, general education and adoption information..
  • Provide a wide range of administrative and clerical duties and work well with low supervision.
  • Maintain positive interactions with the public, staff and volunteers in a fast paced, sometimes hectic and noisy environment while remaining calm, focused resourceful and efficient is critical to this role.
  • Assist members of the public in person, over the phone, via social medial and via email communication.
  • Coordinate with Enforcement officers inclusive of planning, preparing, and animals entering our care.
  • In addition to the duties listed above, the SPCA expects the following of each employee: adheres to policies and procedures; works in a safe manner; acts as a role model within and outside the shelter; performs duties as workload necessitates; maintains a positive and respectful attitude; demonstrates exceptional customer service; communicates regularly with supervisor about issues; demonstrates efficient time management and prioritizes workload; consistently reports to work on time prepared to perform duties of the position; participates in events and on committees as needed or required; and completes other duties as assigned.


To perform this job successfully, an individual must be able to perform each task satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

  • Demonstrates animal control knowledge, including proper restraining techniques. Knowledge of animal behaviours, and basic obedience training methods.
  • Ability to identify species, breeds, age and sex of animals.
  • Ability to identify signs of animal illnesses, diseases and injuries.
  • Ability to identify different medications and methods of administration.
  • Ability to perform sanitation procedures and general maintenance.
  • Employee must demonstrate ability to work effectively with others (including co-workers, customers, volunteers and others) by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; and addressing problems and issues constructively to find mutually acceptable and practical business solutions.
  • Employees must demonstrate regular and consistent attendance and punctuality.
  • Strong oral and written communications.
  • Working knowledge of Microsoft Office applications and office procedures.\Animal welfare knowledge, donor and volunteer relations, special event experience, marketing and computer skills are necessary.

Required Skills

In addition to having the ability to travel and a valid Driver’s license, the following are some of the skills required of a Nova Scotia SPCA Shelter Operations Manager.

Leadership Skills: Keep staff motivated, resolve conflicts and make hard decisions. Good leadership qualities and administrative abilities are essential.

Time Management: Work with multiple staff, managers and volunteers across the province, assist in crisis situations and perform reviews. An SPCA Shelter Operations Manager must to have the ability to create schedules, order supplies and write reports. Ability to work under tight deadlines and pressure situations is essential.

Math and Budgeting: Expected to be good on computers, tracking money and fulfilling end of day processes

Extensive knowledge of marketing and sales is an asset.

Decision-Making Skills: Whether it is dealing with staff, management, government agents, veterinarians or suppliers, the Shelter Operations Manager will have to make decisions that affect the Society. Having the ability to make hard decisions under pressure is crucial to success.

Speaking and Writing: Required to have strong written and oral communication skills.

Additional Information

  • This position requires a flexible schedule. Evenings and weekends may be required, must be willing to work a flexible schedule.
  • Driver’s license is required

Physical Requirements

  • Physical ability to walk and/or stand on your feet throughout a normal workday required.
  • Physical ability to lift and carry 40 pounds regularly.
  • Working conditions include working alone, working outside in varying weather conditions, frequent interruptions, and some evening meetings.


Hours of work

Work responsibilities require a standard 40 hours per week plus additional overtime as required fulfilling the duties associated with the position such as on call for emergencies.

Nova Scotia SPCA is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability. SPCA provides a competitive salary and a rewarding work environment. Interested applicants are asked to submit their resume and cover letter indicating salary expectations to Elizabeth Murphy.  

 Please quote “Yarmouth Operations Manager” in the subject heading in your email reply.

We thank all applicants for their interest in a career at the Nova Scotia SPCA, however, only those selected for interview will be contacted.